Privacy Policy
Indian Oil Corporation Limited (IOCL) and its brand Indane Gas are committed to protecting the privacy and personal information of our customers, stakeholders, and website users. This Privacy Policy explains how we collect, use, disclose, and safeguard information in accordance with applicable laws and regulations in India.
1. Information We Collect
We may collect personal information such as name, address, contact number, email ID, customer ID, LPG consumer number, Aadhaar or KYC details (where applicable), and transaction-related information. Information may be collected when customers register for LPG connections, book cylinders, make payments, submit inquiries, or use our online platforms and mobile applications.
2. Use of Information
The information collected is used for providing LPG services, processing bookings and deliveries, billing and payment reconciliation, customer support, safety communication, regulatory compliance, and service improvement. We may also use information to inform customers about service updates, safety guidelines, promotional offers, or policy changes, as permitted by law.
3. Information Sharing and Disclosure
Indian Oil does not sell or rent personal information to third parties. Information may be shared only with authorized Indane distributors, delivery partners, service providers, government authorities, or regulatory bodies where required for service delivery, legal compliance, safety, or verification purposes. All such parties are obligated to maintain confidentiality and data security.
4. Data Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Our systems are regularly updated to maintain data integrity and security. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Cookies and Website Usage
Our websites or digital platforms may use cookies or similar technologies to enhance user experience, analyze usage patterns, and improve services. Users may choose to disable cookies through their browser settings, though some features may not function properly.
6. Customer Rights
Customers have the right to access, update, or correct their personal information by contacting their authorized Indane distributor or Indian Oil customer support. Requests will be addressed in accordance with applicable laws and internal policies.
7. Retention of Information
Personal information is retained only for as long as necessary to fulfill service requirements, legal obligations, or regulatory compliance.
8. Policy Updates
Indian Oil reserves the right to update or modify this Privacy Policy from time to time. Any changes will be effective upon publication on official platforms or communication through appropriate channels.
9. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or personal data, customers may contact their nearest Indane distributor or Indian Oil customer support.